Q How should I choose the appropriate optical transceiver model?
A
The selection should be determined based on your actual business requirements (such as the number of E1 channels, the number of Ethernet ports, the type of voice interface), transmission distance, usage environment (temperature, humidity, electromagnetic interference level), and network structure. You can provide your project requirements, and we will offer professional selection suggestions and supporting solutions.
Q What types of interfaces do you offer? Does it support hybrid business?
A
We support multiple interface combinations, including E1, FXO/FXS, ETH, RS232/RS485, fiber optic SC/FC/ST, etc., and also support the mixture of PDH, PCM and Ethernet services. Support customized and combined multi-service optical transceivers.
Q Is OEM/ODM customization supported? How about the customization process?
A
Support. The customization process is as follows:
1. Confirm technical requirements →
2. Assess feasibility and quote →
3. Sample confirmation →
4. Mass production →
5. Factory inspection →
6. Shipment.
The customized content includes appearance color, packaging method, number and arrangement of interfaces, protocol compatibility, Web interface language, etc.
Q I have special interface or protocol requirements. Can they be implemented?
A
Yes. We have an independent R&D team that supports in-depth customization of private protocols, interface specifications, power supply methods, etc., and is suitable for multiple scenarios such as industry, transportation, and military industry.
Q How long is the delivery time for standard products? What about customized products?
A
Standard model: Usually dispatched within 3 to 7 working days.
Customized products: The sample stage takes 5 to 10 working days. Bulk orders are usually dispatched within 15 to 20 days after payment, depending on the complexity of the customization.
Q To which countries can it be sent? What logistics methods are supported?
A
Currently, it has been exported to over 35 countries and regions, including Germany, India, Saudi Arabia, Russia, South America, etc. Support international express delivery (DHL, FedEx, UPS), air freight, sea freight and designated logistics warehousing methods.
Q How do you ensure the quality of your products?
A
All products undergo 100% aging tests, optical power tests, and electrical port signal tests before leaving the factory. They comply with ISO9001 and CE/FCC certification standards, and the first-time pass rate of products reaches 99.8%. We can also provide third-party quality inspection reports.
Q Compared with other suppliers, do you have any price advantages?
A
We have our own factory and independent research and development system, which reduces intermediate costs while ensuring stable product performance and controllable delivery dates. We focus on the "high cost performance + high reliability" route. Long-term cooperative customers enjoy tiered prices and customized discounts.
Q Can sample testing be provided?
A
Yes. For customers with clear cooperation intentions, we can provide standard model samples for testing. For some high-value customized products, we can offer test samples after charging the sample-making fee.
Q Do you provide technical support and remote assistance?
A
We offer full-process technical support, including pre-sale selection guidance, installation and wiring instructions, remote commissioning assistance, and post-sale technical services. Some projects can arrange for engineers to collaborate remotely or provide data packages.
Q Does the product support industrial-grade applications?
ASupport. Our equipment is available in options such as industrial-grade operating temperature (-40℃ to 85℃), anti-electromagnetic interference design, and DIN rail mounting method, and is widely used in complex scenarios such as industrial control, rail transit, power communication, etc.
We are a high-tech enterprise focusing on the field of optical communications, dedicated to the research and development, production and sales of optical fiber communication equipment.
